Shipping  +  Return & Exchange Policies

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SHIPPING | Rates & delivery times

We are online store only! We use AUSTRALIA POST.

 

Please note:  Once your order has been dispatched to Australia Post, we cannot be held responsible for postage delays.

 

STANDARD SHIPPING  (within Australia)

 

  • Allow 1 – 5 business days

  • Orders $150 and under – $12

  • Orders over $150 – FREE


EXPRESS SHIPPING  (within Australia)

 

  • Allow 1 – 2 business days

  • Orders $170 and under – $15

  • Orders over $170 – FREE

PICK UP FROM LETTERBOX

  • We are online store only! Please contact us to co-ordinate a time to pick up from the letterbox in Dayboro, Brisbane

POLICIES | Returns

  • Items can be returned within 7 days of delivery for a CREDIT ONLY

  • Refunds are not given for change of mind

  • Items must be received in their original condition - unworn, unwashed

  • Sale items cannot be returned (unless the item is faulty or seller error)

  • The return postage is the responsibility of the buyer (unless the item is faulty or seller error)

Return to:

Matilda & Mabel
P.O. Box 225
Dayboro Qld 4521

POLICIES | Exchanges

  • Items can be returned within 7 days of delivery for an exchange

  • Items must be received in their original condition - unworn, unwashed

  • Sale items can not be exchanged (unless the item is faulty or seller error)

  • The return postage is the responsibility of the buyer (unless the item is faulty or seller error)

  • If u would like an exchange, please contact us so we can arrange to put your new exchange aside.

Return to:

Matilda & Mabel
P.O. Box 225
Dayboro Qld 4521

  • Please include a self-addressed pre-paid traceable satchel with your item that is to be exchanged (unless the item is faulty or seller error)

  • If an item is faulty, please contact us